Coffee and a Slap in the Face...
Well, three posts in one day. What does that mean? The computer business is slow today and the customers I DO have, I wish I didn't. So here's a question I get a lot: "Can you do a better price?" I got this one a short while ago, and as I sometimes do, I tried to have a little fun with the customer. Here's my dramatic re-inactment, entering after I faxed a quote to a local tiny business owner (coffee shop) and he called me back to complain:
Customer: Okay. I got your quote and I must say that it's not very tempting.
Me: Oh really?
Customer: Well, I need all that stuff but the price is way to high for me.
Me: Okay...I mean, taking a $770 deal and dropping it down to $660 would usually be considered 'dropping the price unnecessarily'. I don't think you would get $110 off at any other store in town.
C: Well, 'Such and such' store can sell me a compter package for $500.
M: Yes, but the package they quoted you is a totally different computer with half the power, half the ram, half the hard drive and an older operating system. I can sell you a similar system to theirs for around $450...
C: But I need something that has more power and a better operating system.
M: Which is why I quoted you something that is along the lines of what you communicated to me your needs were.
C: But it's too much money! I could get a computer for way less than that at other places and I'm not above shopping around.
M: Well, to be honest, I could sell you a total piece of garbage. It would be useless, but it would be CHEAP as borscht. Price isn't the only factor in making a purchase. If you can find a similar system to the one I quoted you, bring me a quote and I'll beat it, as well as buy you supper anywhere you want.
C: Look. I know your mark-ups are huge. I know you could do a WAY better deal than this. Now either give me a better deal or I'm taking my business elsewhere.
M: Hang on a second here. I tell you what. What should the price be?
C: What do you mean?
M: I'm allowing you to tell me the price. What should it be?
C: Well...Uh...
M: I'm doing something crazy here. I'm giving you the once in a lifetime opportunity to tell me whatever price you want to pay.
C: Uh...Well...I don't have a clue.
M: Just say any price and I'll do it. What should it be?
C: I don't know. I don't care. If you cannot do way better on the deal then I'm going to (names other store).
M: Well, You DO realize what I'm saying. I'm giving you the opportunity to choose your price and give yourself the deal of a century. I've never experienced this myself in any store ever in my entire life...ever. BUT, I'm giving you this opportunity because I'm feeling crazy today. Name your price and then we're done.
C: Well, I'm not interested.
(Customer hangs up)
M: I'm willing to take $50...Hello? Hello?
I mean, come on! What the heck? Some people think that I owe them a deal simply because they were born. And worse, some people have less of a sense of humor than a senate review board after the 'files' disappear. What gives? I don't know how some people survive without personalities. Well, later Playas,
The Armchair Sales-Machine
Customer: Okay. I got your quote and I must say that it's not very tempting.
Me: Oh really?
Customer: Well, I need all that stuff but the price is way to high for me.
Me: Okay...I mean, taking a $770 deal and dropping it down to $660 would usually be considered 'dropping the price unnecessarily'. I don't think you would get $110 off at any other store in town.
C: Well, 'Such and such' store can sell me a compter package for $500.
M: Yes, but the package they quoted you is a totally different computer with half the power, half the ram, half the hard drive and an older operating system. I can sell you a similar system to theirs for around $450...
C: But I need something that has more power and a better operating system.
M: Which is why I quoted you something that is along the lines of what you communicated to me your needs were.
C: But it's too much money! I could get a computer for way less than that at other places and I'm not above shopping around.
M: Well, to be honest, I could sell you a total piece of garbage. It would be useless, but it would be CHEAP as borscht. Price isn't the only factor in making a purchase. If you can find a similar system to the one I quoted you, bring me a quote and I'll beat it, as well as buy you supper anywhere you want.
C: Look. I know your mark-ups are huge. I know you could do a WAY better deal than this. Now either give me a better deal or I'm taking my business elsewhere.
M: Hang on a second here. I tell you what. What should the price be?
C: What do you mean?
M: I'm allowing you to tell me the price. What should it be?
C: Well...Uh...
M: I'm doing something crazy here. I'm giving you the once in a lifetime opportunity to tell me whatever price you want to pay.
C: Uh...Well...I don't have a clue.
M: Just say any price and I'll do it. What should it be?
C: I don't know. I don't care. If you cannot do way better on the deal then I'm going to (names other store).
M: Well, You DO realize what I'm saying. I'm giving you the opportunity to choose your price and give yourself the deal of a century. I've never experienced this myself in any store ever in my entire life...ever. BUT, I'm giving you this opportunity because I'm feeling crazy today. Name your price and then we're done.
C: Well, I'm not interested.
(Customer hangs up)
M: I'm willing to take $50...Hello? Hello?
I mean, come on! What the heck? Some people think that I owe them a deal simply because they were born. And worse, some people have less of a sense of humor than a senate review board after the 'files' disappear. What gives? I don't know how some people survive without personalities. Well, later Playas,
The Armchair Sales-Machine
posted by The Armchair Geek at
5:58 PM
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